Jobs

Part-time Technical Support - 3D Printers

We are looking for a bright individual for 3D printer customer service/technical support.  Must have experience with using/building 3D printers and know how to operate.

This is a part-time job for local residents around Triangle Area (RTP) in North Carolina.  Can work from home but requires regularly report to supervisor.  You will also need to occasionally visit office/warehouse in order to repair customer returned printers.   Local candidates only. On occasion, local trade show participation is desired.  Hourly wage and compensation will depend on experience and customer satisfaction.

**All interested candidates must provide a resume letting us know how your experience, education and/or skills would make you the ideal candidate for this position**

Duties and Responsibilities:

  • Help end-users of our 3D printers by phone and email with first line technical support, remote troubleshooting, returns and warranty replacements.
  • Diagnose and perform basic repair work on customer returned printers.
  • Prepare online training materials/videos to educators, business professionals and consumers with the printer operation, maintenance and troubleshooting.
  • Work directly with shipping associate in expediting customer support orders and repairs.
  • Interface with customers at company trade shows and other events as needed.
  • Be prepared to take on additional duties based on your skills and talents!

 

Company will provide appropriate training to the right candidate!  

Experience and Skills Required:

  • Customer Support experience
  • 3D Printing & Modeling experience
  • Sales experience in smart electronics devices or equipment is preferred (for example selling printers and copiers, telephone systems or smart devices)
  • Excellent verbal and written communication skills
  • Excellent phone skills
  • Excellent mechanical and trouble-shooting skills
  • Authorization of full background check and drug testing
  • Works well with co-workers
  • Technical Associates or BS degree

If interested, please email your resume to admin@intservo.com

 

About the Company

We are a 3D printing company located in Cary North Carolina.  We sell high quality printers and filaments/materials through distribution and direct to the consumer. Our customers range from educational institutions to large corporations to skilled individuals/makers. Our company strives for top of the line customer service and is looking for an enthusiastic, energetic, bright individual to join us as a Tech Support Representative !